Shipping policy

Shipping & Payment

Last updated: 14 July 2026

Page title: Shipping & Payment · Shopify slug: shipping-and-payment

Here's what you need to know about delivery charges, expected timeframes and the payment methods accepted by MIREXO. Everything set out here forms part of our Terms and Conditions.

1. Shipping Costs

Every price on our website already includes the applicable rate of VAT. Delivery charges are shown separately at checkout, before you finalise your order.

Destination country	Delivery time	Cost
United Kingdom	3–7 working days	£4.99 (free over £50)
Ireland	5–8 working days	£8.99
Germany, Austria	5–8 working days	£7.99
Netherlands, Belgium, Luxembourg	5–8 working days	£8.99
France, Italy, Spain	6–10 working days	£9.99
Rest of EU	7–12 working days	£12.99
Switzerland	7–12 working days	£14.99 (customs charges may apply)

Please note: Orders sent outside the United Kingdom and the European Union may attract further customs duties, import VAT and other charges, payable by the recipient. MIREXO doesn't collect these — they're levied directly by customs authorities or the delivery provider in the destination country.

2. Delivery Time

Delivery timeframes start once your order is confirmed and payment has cleared. Orders placed before 14:00 on a working day are generally handed over to couriers the same day. Orders placed at weekends or on public holidays go out the next working day.

If an item isn't immediately in stock, we'll flag this on the product page. In unusual circumstances — force majeure, strikes or other events beyond our control — delivery may be delayed, and we'll let you know promptly if that happens.

3. Delivery Partners

We rely on well-established logistics companies to get your order to you, including:

Royal Mail
DHL
DPD
Evri
UPS (for shipments outside the UK)

As soon as your parcel leaves our warehouse, we'll email you a tracking number so you can follow it online whenever you like.

4. Delivery Address

Please make sure the delivery address you give us is correct and complete. We can't be held responsible for loss or delay caused by incorrect address particulars. Once your order has been handed to a courier, the delivery address can no longer be amended.

5. Partial Shipments

We may sometimes split an order into more than one parcel — for example, if individual items become available at different times. This never adds any extra shipping cost for you.

6. Payment Methods

You can pay using:

Credit and debit card — Visa, Mastercard, American Express
PayPal
Klarna — Pay Later, Pay in 3 instalments
Apple Pay
Google Pay
Bank transfer (where applicable)

We reserve the right to decline certain payment methods depending on things like order value, destination country or other objective factors.

7. Secure Payment Processing

Every payment runs over an SSL/TLS-encrypted, properly secured connection. Our payment partners hold PCI DSS Level 1 certification. Whatever payment particulars you enter go straight to the relevant provider — MIREXO never stores full card details.

8. Invoicing

You'll get an invoice by email automatically for every order, covering all legally required particulars, including VAT shown separately.

9. Delivery Issues

If your parcel hasn't turned up within the stated window, or arrives visibly damaged, get in touch at contact@mirexo.com with your order number and we'll sort it out promptly.