Contact information

Contact

Last updated: 14 July 2026

Page title: Contact · Shopify slug: contact

Question about an order, an item, or our service more generally?
Our customer service team is ready to help and aims to get back to you quickly with a proper answer.

How to Reach Us

Email is the quickest, most reliable way to reach us — it lets us look into your query properly and reply with everything you need.

Email: contact@mirexo.com
Website: mirexo.com

Response Time

Messages sent to the address above are usually answered within 24 to 48 hours on working days.
Anything received at weekends or on public holidays is dealt with the next working day.

During particularly busy periods — around holidays or big promotions, for instance — replies might take a bit longer. Thanks for bearing with us; every message gets a proper reply.

Making Your Enquiry Easier to Handle

To help us sort your enquiry quickly, please include:

Order number — if it's about an existing order
Full name — matching the one you used to order
Email address — the one used at checkout
A clear description of your query or the problem
Photos — particularly helpful for damaged or faulty items

What We Can Help With

Our team is on hand for things like:

Order status and tracking
Returns, exchanges and refunds
Questions about item availability or specifications
Complaints about damaged or faulty goods
General site or account queries
Feedback and suggestions that help us keep improving

Business and Legal Enquiries

Business or legal matters — partnerships, commercial relationships and the like — should also go to contact@mirexo.com, ideally with a note in the subject line so we can pass your message along to the right team.

Privacy of Your Communication

Any personal data you share with us by email is used only to deal with your enquiry, handled in line with applicable data protection law. See our Privacy Policy for further particulars.