Cancellation Policy & Returns

Last updated: 14 July 2026

Page title: Cancellation Policy & Returns · Shopify slug: refund-policy

Your Right of Cancellation

You can pull out of this contract within fourteen days, without giving any reason.

This window opens on the day you — or someone else you've nominated, other than the carrier — takes delivery of the goods, and it shuts fourteen days later.

To exercise this right, tell us clearly — by post or electronic message, for instance:

MIREXO
Email: contact@mirexo.com
Website: mirexo.com

Your message should leave no doubt that you're withdrawing from the contract. Using the model cancellation form below is entirely optional.

To beat the deadline, it's enough that your cancellation notice goes out before the fourteen-day window shuts.

Consequences of Cancellation

Once cancellation is validly exercised, we'll return everything you paid us — including standard delivery charges (excluding any extra amount incurred by choosing a delivery method other than our cheapest standard option) — promptly, and no later than fourteen days from the day we learn of your cancellation.

Refunds normally go back to the original payment method, unless we've specifically agreed otherwise with you. You won't be charged any fee as a result of the refund itself.

We may delay refunding until the goods have reached us, or until you've proven that you've sent them off — whichever happens first.

Goods must go back without undue delay, and no later than fourteen days from the day you tell us you're cancelling. This deadline is met so long as the goods are sent before the fourteen days elapse.

The direct cost of returning goods falls to you.

You're liable only for any diminished value caused by handling beyond what's needed to establish the goods' nature, characteristics and function.

Exclusions from the Right of Cancellation

This right of cancellation doesn't extend to:

• Contracts for goods made to the buyer's own specification or clearly personalised;
• Contracts for goods liable to spoil or expire rapidly;
• Contracts for sealed goods unfit for return on hygiene or health grounds once the seal is broken after delivery;
• Contracts for goods that, once delivered, become inseparably mixed with other items;
• Contracts for sealed audio or video recordings, or sealed software, once unsealed after delivery.

Model Cancellation Form

To cancel the contract, please complete and send the following form.

To MIREXO
Email: contact@mirexo.com

I/we (*) hereby give notice that I/we (*) am/are withdrawing from my/our (*) contract of sale for the following goods (*) / service (*):

Ordered on (*) / received on (*): ___________________
Name of consumer(s): ________________________
Address of consumer(s): ____________________
Signature of consumer(s) (paper submissions only): _______________
Date: __________________

(*) Delete as appropriate.

Returning an Item — Step by Step

1. Email contact@mirexo.com with your order number and the reason for the return.
2. We'll confirm we've received your request and provide the return address.
3. Pack the item securely, using the original packaging where possible.
4. Post it back within fourteen days of notifying us of your cancellation.
5. Once received and inspected, we'll refund the purchase price within fourteen days.

Refunds

Refunds are issued to whichever payment method you used at checkout. Depending on your bank or provider, it may take five to ten working days for the money to appear.

Damaged or Faulty Goods

If an item reaches you damaged or faulty, please contact us within seven days of receipt at contact@mirexo.com, attaching clear photos along with your order number. We'll cover the return postage and let you choose between a replacement or a full refund.